Your computer screen freezes up…the network slows down…the server breaks down…the data disappears…and your first inclination is to…PANIC!
Instead, take a deep breath, then call us, e-mail us, instant message us, or even text us. The following are our typical response times for computer, network, server, and data issues.
Priority I – Critical System Down: 20 minutes to one hour
These issues include: File server is down; company application server is down; internal LAN is down; network is completely down.
Priority II – Non-Critical System Down: One to two hours
These issues include: File server is slow, LAN is slow, application server is slow.
Priority III – Standard: Two to three hours
These issues include: Can’t print documents; system is slow; Internet connection is down; can’t access VPN.
Priority IV – Low: Four to five hours
These include: problems with Outlook or e-mail; problems with passwords or log-ins; security settings reconfigured; user permission creation; software installations or upgrades; have general questions.
For more information on SAF’s response time and/or to obtain a copy of our service level agreement, please call 720.887.4826, or